Q. How much does shipping cost?
We offer free standard shipping across India. Your product will generally be shipped via either FedEx, Bluedart, DTDC or Indiapost (at the discretion of Turakhia Opticians). It is possible to get express shipping; please write to us at turakhiakhar@gmail.com call us +918369116135 with your shipping address and we will get back to you with a quote and an estimated delivery timeline.
Q. How much time will it take to ship my order?
The safety of our customers & team is our top priority and the COVID-19 safety measures we are taking may slightly increase dispatch times. Generally, you can expect the following dispatch timelines.
Contact Lenses
Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.
Sunglasses & Frames
Will be shipped within 1 – 2 business days of receipt of order; subject to availability of the same.
Gift Cards
Gift Cards will be delivered via e-mail the same day you purchase them.
Please note that if you have ordered multiple products together, we will ship all products together to reduce environmental impact.
In case your order is being significantly delayed, we shall keep you informed.
Q. In how much time will I receive my order after you ship it?
You will receive an intimation along with a tracking no. once your product has been shipped
Within Mumbai – You should generally receive you product within 1 – 3 business days of it being shipped.
Outside Mumbai – You should generally receive your product within 3 – 6 business days of it being shipped
In case your order deliveries are being delayed beyond these general timelines, we shall keep you informed. Please note, delays may occur due to events that are out of our control such as weather, holidays etc. If this happens, we will not be able to refund the express shipping charges (if any).
Q. I wasn’t there to receive the delivery of my product. What happens now?
If you weren’t there to receive your product, delivery will be re-attempted by our logistics partner as per their policy. In case they are not able to successfully deliver the product multiple times, they will ship the product back to us. If this happens, we shall keep you informed.
Our responsibility
Please note, we are not responsible for products lost / stolen once they have been declared as successfully delivered by our logistics partners to your shipping address.
