Pre-conditions for returns & exchanges
Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.
Please note, all sales are final and we have a no refund policy.
If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.
Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to visit any of stores where our expert technicians would be happy to assist you with the adjustments required for the frame. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.
All refunds / store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below:
The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with.
Sunglasses & Frames
i. Must be in an unused and unworn condition.
ii. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request
iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition
Q. What is the process of returning my product?
i. Please write to us at please write to us at email@example.com or whatsapp us at +918369116135 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.
ii. Once you hear back from us, please ship the product to the address mentioned by us. Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice.
Kindly note, we do not accept any returns at our stores for products bought online.
iii. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check
Q. I received the item as a gift, can I return it?
Yes, you may return the products received as a gift for a store credit. We do not provide refunds for products received as gifts. Further, please note that we do not accept any returns without the original proof of purchase.
Q. I received an incorrect / damaged product , what do I do?
Oh no, that shouldn’t have happened! Please write to us firstname.lastname@example.org or call us +918369116135 we shall arrange for the incorrect order to be picked up & replace it with the correct order / fresh product within 15 days.
Q. What If I want to return my product after 7 days of receipt?
Unfortunately, we do not accept returns after 7 days of receipt to the receipt's address.